| National Notary Association Career Opportunities |
| National Notary Association Career Opportunities |
Opportunity Snapshot
If you have proven strong people management abilities, this position offers you the opportunity to assume leadership of a customer service call center that is already functioning well and drive it to new levels of performance. You will leverage your call center expertise to recommend changes and best practices, playing a key role at the heart of the National Notary Association's (NNA) mission -- ensuring we deliver top quality service to our members -- and also support activities and initiatives from all areas of our organization. While other organizations are cutting back, NNA is growing, and we're looking for impact players who can grow with us.
You will oversee all activities of a call center team of about 45 (and growing), from managing performance to identifying and implementing improvements to building out the team. Quick question for you - click here
To be a good fit for this opportunity you will have outstanding leadership skills demonstrated through a solid track record in call center management. We're looking for a professional who has led a call center team through both robust and challenging economic times, and who knows how to make tough decisions. You also will need experience in assessing both employees and operations, recommending improvements, and then executing to results.
The NNA is the nationally and internationally recognized professional association for America's Notaries Public, and the authority and thought leader for the profession. You'll join a stable, progressive organization that has over 50 years of success supporting Notaries with an entrepreneurial and forward-thinking approach.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you'll need:
What's in It for You
Broad impact -- while our customer service call center operations are effective, we believe a strong leader can drive performance to new levels across multiple parameters, including sales, service and quality. You'll partner with leaders of our organization (Marketing, Educational Services, IT and others) in optimizing each and every call. For example, some calls could be eliminated through web or other marketing innovations, freeing the call center for more sales related efforts.
The nation's leader -- none of our competitors even come close to NNA's size, scope, and influence. We offer services and products for every stage of a Notary's career, from obtaining an original commission to ongoing education, professional supplies, bonds and insurance, emerging technologies, and more.
Stability through evolution -- we've flourished over 50 years because we are committed to staying ahead of the curve, and you'll take the lead on applying that commitment in the call center. You might, for instance, explore convergence solutions to better integrate our phone and IT systems.
A value-driven culture -- you'll find a strongly supportive leadership team and a culture that is progressive and open to transformation; in fact, change is a constant in our environment. You also will find some old-fashioned values, like a belief in work-life balance, and an unwavering commitment to the moral and ethical integrity that is fundamental to the Notary Public profession.
Excellent compensation -- in addition to a competitive salary and discretionary bonus program, we offer a comprehensive benefits package that includes medical, dental, life, and disability insurance; a 401(k) plan; generous profit sharing; 12 paid holidays; and generous paid time off.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Group Manager, you will provide leadership to two Supervisors overseeing two shifts: the AM shift that starts at 5 AM, and the PM shift that runs until 6PM. Each shift includes Leads who walk the floor providing on-the-spot support to the Customer Service Representatives. The focus is on providing customer service on inbound calls, although the AM shift includes a small outbound team.
We're reinstating this role in order to bring renewed focus to the call center's operational performance and ensure we are employing current best practices. Quick question for you - click here While you will provide day-to-day leadership, you also will evaluate the present status of the call center and identify strengths to build on and weaknesses to address. Ours is a collaborative environment and you'll need to present and justify your recommendations, including educating the stakeholders -- we're bringing you in as the call center expert, but there is a strong sense of shared ownership in the NNA. As you implement your ideas we'll look to you to incorporate a spirit and culture of continuous improvement.
Some of your specific objectives will include:
Each of our employees goes through a structured education program that provides the essential knowledge of the Notary Public profession and develops important understanding of how the NNA serves the nearly 5 million Notaries.
Keys to Success
The Call Center is a pivotal part of our organization; for most of our members, it is the main point of contact with the NNA. You'll need to ensure your team represents our commitment to service and professionalism on each and every call. In addition to your leadership skills, you'll need an entrepreneurial spirit to fit in well at NNA, not only to keep an eye out for creative ways to enhance processes and performance, but also to support the sales and marketing efforts of our various service lines. You will need the ability to get close enough to the day-to-day operations to understand it thoroughly, but also be able to step back to see -- and shape -- the big picture. Metrics are important, and we expect that paying attention to the numbers will be second nature to you, but you'll also need to include common sense in the mix.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Established in 1957, the National Notary Association is the leading authority on the American Notary office and is dedicated to educating, serving, and advocating for the nation's Notaries. With hundreds of thousands of members, the NNA imparts comprehensive notarial knowledge and understanding, and bolsters consumer protection by promoting best practices. Never before has the role of the American Notary Public been so important in all aspects of society.
A dynamic, rapidly growing, respected, and influential organization, we work closely with diverse industries and government to implement sound consumer-protection and antifraud programs; we are the leader and authority on electronic notarization of e-documents, an emerging business with tremendous growth potential for the NNA and our members.
Opportunity Snapshot
If you have proven strong people management abilities, this position offers you the opportunity to assume leadership of a customer service call center that is already functioning well and drive it to new levels of performance. You will leverage your call center expertise to recommend changes and best practices, playing a key role at the heart of the National Notary Association's (NNA) mission -- ensuring we deliver top quality service to our members -- and also support activities and initiatives from all areas of our organization. While other organizations are cutting back, NNA is growing, and we're looking for impact players who can grow with us.
You will oversee all activities of a call center team of about 45 (and growing), from managing performance to identifying and implementing improvements to building out the team. Quick question for you - click here To be a good fit for this opportunity you will have outstanding leadership skills demonstrated through a solid track record in call center management. We're looking for a professional who has led a call center team through both robust and challenging economic times, and who knows how to make tough decisions. You also will need experience in assessing both employees and operations, recommending improvements, and then executing to results.
The NNA is the nationally and internationally recognized professional association for America's Notaries Public, and the authority and thought leader for the profession. You'll join a stable, progressive organization that has over 50 years of success supporting Notaries with an entrepreneurial and forward-thinking approach.
What Else You'll Bring to the Table
In addition to the qualifications detailed above, you'll need:
What's in It for You
Broad impact -- while our customer service call center operations are effective, we believe a strong leader can drive performance to new levels across multiple parameters, including sales, service and quality. You'll partner with leaders of our organization (Marketing, Educational Services, IT and others) in optimizing each and every call. For example, some calls could be eliminated through web or other marketing innovations, freeing the call center for more sales related efforts.
The nation's leader -- none of our competitors even come close to NNA's size, scope, and influence. We offer services and products for every stage of a Notary's career, from obtaining an original commission to ongoing education, professional supplies, bonds and insurance, emerging technologies, and more.
Stability through evolution -- we've flourished over 50 years because we are committed to staying ahead of the curve, and you'll take the lead on applying that commitment in the call center. You might, for instance, explore convergence solutions to better integrate our phone and IT systems.
A value-driven culture -- you'll find a strongly supportive leadership team and a culture that is progressive and open to transformation; in fact, change is a constant in our environment. You also will find some old-fashioned values, like a belief in work-life balance, and an unwavering commitment to the moral and ethical integrity that is fundamental to the Notary Public profession.
Excellent compensation -- in addition to a competitive salary and discretionary bonus program, we offer a comprehensive benefits package that includes medical, dental, life, and disability insurance; a 401(k) plan; generous profit sharing; 12 paid holidays; and generous paid time off.
More About Your Role
If you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details.
Reporting to the Group Manager, you will provide leadership to two Supervisors overseeing two shifts: the AM shift that starts at 5 AM, and the PM shift that runs until 6PM. Each shift includes Leads who walk the floor providing on-the-spot support to the Customer Service Representatives. The focus is on providing customer service on inbound calls, although the AM shift includes a small outbound team.
We're reinstating this role in order to bring renewed focus to the call center's operational performance and ensure we are employing current best practices. Quick question for you - click here While you will provide day-to-day leadership, you also will evaluate the present status of the call center and identify strengths to build on and weaknesses to address. Ours is a collaborative environment and you'll need to present and justify your recommendations, including educating the stakeholders -- we're bringing you in as the call center expert, but there is a strong sense of shared ownership in the NNA. As you implement your ideas we'll look to you to incorporate a spirit and culture of continuous improvement.
Some of your specific objectives will include:
Each of our employees goes through a structured education program that provides the essential knowledge of the Notary Public profession and develops important understanding of how the NNA serves the nearly 5 million Notaries.
Keys to Success
The Call Center is a pivotal part of our organization; for most of our members, it is the main point of contact with the NNA. You'll need to ensure your team represents our commitment to service and professionalism on each and every call. In addition to your leadership skills, you'll need an entrepreneurial spirit to fit in well at NNA, not only to keep an eye out for creative ways to enhance processes and performance, but also to support the sales and marketing efforts of our various service lines. You will need the ability to get close enough to the day-to-day operations to understand it thoroughly, but also be able to step back to see -- and shape -- the big picture. Metrics are important, and we expect that paying attention to the numbers will be second nature to you, but you'll also need to include common sense in the mix.
If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!
Who We Are
Established in 1957, the National Notary Association is the leading authority on the American Notary office and is dedicated to educating, serving, and advocating for the nation's Notaries. With hundreds of thousands of members, the NNA imparts comprehensive notarial knowledge and understanding, and bolsters consumer protection by promoting best practices. Never before has the role of the American Notary Public been so important in all aspects of society.
A dynamic, rapidly growing, respected, and influential organization, we work closely with diverse industries and government to implement sound consumer-protection and antifraud programs; we are the leader and authority on electronic notarization of e-documents, an emerging business with tremendous growth potential for the NNA and our members.
