The Requirements
To be a good fit for the IT Infrastructure Manager opportunity you should have:- At least six years of experience in IT, including at least two years in leadership roles
- Hands-on experience with at least ONE of the following: Windows Server, VMware and/or networking; certification in any area is a plus Quick question for you - click here
- Experience with at least ONE of the following: CISO, ITIL, PCI, and/or SOC 2; certification in any area is a plus
- Experience with contract and vendor management
- An understanding of budgeting, including tracking variances and managing budgets
- Networks, TCP/IP, Windows Server, security, VoIP, wireless and VPN capabilities
- Data center/server room build out and management
- Public/private cloud migration
- VMware ESX, SAN, monitoring tools, and operating systems
- Leading IT infrastructure, operations, and desktop (helpdesk) functions
- A hands-on approach
- A demonstrated ability to coach, mentor, and supervise both senior and junior members of the team
- Strong organizational and time management skills
- A detail orientation, analytical mindset, and highly effective decision-making skills
- A results-driven approach and orientation to process and service
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
- A bachelor's or higher degree in Computer Science, Information Technology or related field
- Experience with project management and issue tracking systems
- Experience with Palo Alto and Juniper networking solutions
The Role
You will report to the CIO and your peers will be an Applications Manager and a Business Analysis/Project Manager. Under you will be two System Administrators, two Help Desk Support Analysts, and several contractors/vendors.Your team will build and maintain infrastructure, and provide desktop support services for about 200 employees. Almost all clients are Windows, with a few Macs in the mix. Our network runs on Juniper, protected by Palo Alto. We currently have about 50 virtual and physical servers, mostly on premise; one of your projects will be to consolidate onto fewer servers and move them to a colocation facility and/or cloud services.
More specifically, you will:
- Architect, monitor, and maintain all infrastructure services including servers/VM, SAN, network, telephony, and desktops Quick question for you - click here
- Assume responsibility for server, storage, network, security and monitoring, ensuring they are optimized for availability, stability, integrity, performance and scalability
- Provide strategic and operational leadership implementing programs and processes such as PCI, SOC 2, and ITIL ITSM
- Ensure performance, reliability, and transparency of all aspects of infrastructure and desktop elements
- Provide leadership, direction and guidance, creating and maintaining a productive work environment and ensuring staff have the appropriate skills and tools to perform their jobs
- Forecast demand for storage, computing, and network capacity, and take appropriate action before capacity limits are reached
- Provide support to, manage, and train the team in IT infrastructure administration and usage
- Prepare and maintain documentation of IT infrastructure
- Establish and maintain policies and procedures for service desk
- Manage service desk staff and provide outstanding customer service
- Coordinate with other departments/teams in order to understand and meet their business requirements
- Define, implement, test, and maintain data back-up protocols to ensure availability
- Plan, implement, and execute disaster recovery initiatives
- Forecast, plan, and execute to budget
- Project plan with clear and concise communication methods
- Establish, monitor and maintain infrastructure stability (KPIs), and service level agreements
- Maintain infrastructure equipment inventory and manage the hardware life-cycle; ensure software license compliance at all times
- Ensure IT governance, audit and compliance requirements are met
- Continuously improve, document, implement and manage standardized policies and procedures for areas of responsibility
Why the NNA
Strategic and Tactical impact -- if you're coming from a larger organization, you may be used to focusing on one smaller section of the infrastructure. In this role you will control the entire system. You will provide the vision and goals moving forward (within parameters, of course), and then lead your team in making it happen. You'll keep your hands-on skills sharp.Professional development -- you'll need a strong background coming in the door, but we don't expect you to have experience with everything this role entails. You'll expand your skills and experience as you master the areas that are new to you, and also build your leadership and project management savvy.
Intriguing projects -- our infrastructure and user support functions are relatively simple, covering a single site. That should help free you up to focus on improvement projects. We already mentioned the service management ITIL ITSM upgrade, as the server changeover. In addition, you will implement SAN critical security controls and standards.
Support and autonomy -- the VP CIO/CTO has experience in the kinds of projects you will take on, and you'll be able to take advantage of his knowledge and insights. At the same time, we'll look to you to demonstrate initiative and ownership in achieving goals independently.
Technology with a mission -- throughout the NNA you will find a passionate commitment to supporting our members and the Notary profession. This profession deters fraud (including identity theft) and helps ensure the integrity of a variety of transactions, from property sales to assignments of power of attorney. The work you do will help our team deliver on that commitment.
Positive, dynamic environment -- we are implementing change across our entire organization, laying the groundwork for significant growth. You'll find a supportive leadership team and a culture that is progressive and open to transformation. You also will find some old-fashioned values, like an unwavering commitment to the moral and ethical integrity that is fundamental to the Notary Public profession.
The nation's leader -- we offer services and products for every stage of a Notary's career, from obtaining an original commission to ongoing education, professional supplies, bonds and insurance, emerging technologies, and more. We are also a trusted adviser to many state officials in the development and implementation of notary regulations.
Excellent compensation -- in addition to a competitive salary and bonus incentive program, we offer a comprehensive benefits package that includes medical, dental, life, and disability insurance; a 401(k) plan; generous profit sharing; paid holidays; and ample paid time off.
Pictured: more examples of the business areas you'll support. The National Notary Association is the nation's #1 provider of Notary supplies, including stamps and embossers, journals, references, software, and more. We also offer professional insurance, such as surety bonds and errors & omissions insurance. In addition, backed by more than 55 years of expertise, the NNA is the nation’s leader in providing Notary training and education. Incorporating state-specific requirements and standard practices, the NNA offers comprehensive live and online training programs.
Keys to Success
If you're looking for a role in which you can direct and delegate one step removed from the technology, this is not the role for you. You should enjoy getting hands-on with the technology, such as configuring VM or troubleshooting network issues. You'll need an entrepreneurial spirit and a sense of ownership -- rather than waiting for direction, you will have the confidence in your knowledge and experience to identify what needs to be done, and then do it.It should be clear by now that we are placing a stronger emphasis on process, control, and security, and you should have that kind of mindset. At the same time, your people skills will be essential as you interact with users at all levels, and ensure you and your team maintain a strong commitment to customer service. With regard to your own team, you will provide clear expectations and hold them accountable, while also promoting a collaborative environment that encourages them to develop. You, too, should be motivated to learn and grow.
About the NNA
Established in 1957, the National Notary Association is the leading authority on the American Notary office and is dedicated to educating, serving, and advocating for the nation's Notaries. With hundreds of thousands of members, the NNA imparts comprehensive notarial knowledge and understanding, and bolsters consumer protection by promoting best practices. Never before has the role of the American Notary Public been so important in all aspects of society.A dynamic, rapidly growing, respected, and influential organization, we work closely with diverse industries and government to implement sound consumer-protection and antifraud programs; we are the leader and authority on electronic notarization of e-documents, an emerging business with tremendous growth potential for the NNA and our members.